Privacy Policy
Last update: June 06, 2025
Elva Base Holdings (“we”, “us”, “our”) is committed to protecting and respecting your privacy, and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2025.
This Privacy Statement describes our privacy practices and provides information about how and why we collect, use and share personal information when you visit our sites and/or purchase or otherwise use our solutions, products and services (“Services”).
This Privacy Statement governs our data collection, processing and usage practices. It also describes your choices regarding the use, access and correction of your personal information.
We periodically update this Privacy Statement. Where changes are significant, we may provide more prominent notice, including by email. We encourage you to review this Privacy Statement periodically and maintain archived historical versions of the statement.
Data Protection Principles
Under the GDPR, the personal information we hold about you should be:
- processed lawfully, fairly and transparently;
- collected only for clearly explained legitimate purposes;
- adequate, relevant and limited to what is necessary;
- accurate and, where necessary, kept up to date;
- kept only for as long as necessary for the relevant purposes; and
- processed using appropriate security measures.
Elva Base Holdings is responsible for, and must be able to demonstrate, compliance with these principles.
Data We Collect
This Privacy Statement applies to personal information that you provide to us, information we collect automatically through our sites and Services, and information we receive from third parties.
Personal & Contact Data
This can include your name, mailing address, telephone number and email address.
Financial Information
Depending on the service used, this may include bank account information, payment information and cryptocurrency account information.
Biographic Information
This may include your date of birth, country of residence and other information you choose to provide about yourself.
How We Collect Your Data
Direct interactions
You may provide Identity, Contact and Financial Data when completing forms, communicating with us by email, post or phone, reporting a website problem, subscribing to communications, requesting marketing, entering promotions or surveys, providing feedback or replying to our emails.
Automated technologies
As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns through cookies, logs and similar technologies.
Third parties & public sources
We may receive technical data from analytics providers such as Google, advertising networks and search information providers, as well as contact, financial and transaction data from technical, payment and delivery service providers.
Cookies & Similar Technologies
Cookies, beacons, tags and scripts may be used by us, our affiliates, analytics providers or service providers to analyze trends, administer the Site, track movement around the Site and gather demographic information about our user base.
Cookies may also remember settings such as language preferences and support authentication. Users can control cookies at the individual browser level.
If you reject cookies, you may still use the Site, but some features or areas may be limited.
How We Use Your Data
- Send information or Elva Base Holdings content that may be of interest to you.
- Send marketing communications in accordance with your communication preferences, with an option to unsubscribe.
- Promote use of our Services and provide promotional or informational content.
- Process and complete transactions and send related confirmations and invoices.
- Manage your use of our sites and Services and provide customer service and support.
Generally, consent is not relied upon as the legal basis for processing personal data except where applicable to marketing communications by email or text message.
Purposes We Use Your Data
To provide our Services, we may use your information to:
- create and manage customer accounts, which may include the use of third parties;
- analyze data to improve our service offering;
- make decisions such as offering customers an account type change or upgrade;
- send technical alerts, updates, security notifications and administrative communications;
- send information about changes to our Terms of Service, Privacy Policy or other legal agreements; and
- use information for other purposes about which customers are notified.
Where customer testimonials or comments containing Personal Information are posted on our Websites, we obtain the customer's consent by email before posting the customer's name and testimonial.
Retention of Your Data
We retain Personal Information where we have an ongoing legitimate business need to do so, for example while required to provide services, comply with legal obligations, resolve disputes or enforce agreements.
When there is no ongoing legitimate business need to process Personal Information, we securely delete or anonymize it. If deletion is not immediately possible, we securely store and isolate the information from further processing until deletion is possible.
Where you have opted into marketing communications, information about your marketing preferences is retained for six months from the date you opted out.
Access & Control Your Personal Data
Subject to applicable data protection laws and circumstances, you may have the right to:
- access personal data held about you and obtain a copy;
- request correction of inaccurate data;
- ask us to delete, block or suppress your data, although legal requirements may prevent this in some cases;
- object to use of your personal data for direct marketing and, in certain circumstances, for legitimate interests, research or statistical reasons; and
- withdraw consent previously given to us.
Requests relating to your personal information can be made through the appropriate support or contact channel.
Third-Party Services & Communications
Some account, payment, analytics, delivery, advertising or other services may involve third-party providers. Where third parties are involved, their own privacy practices may also apply. Elva Base Holdings's policy should therefore be read together with any applicable third-party privacy notices.
We may send technical alerts, security notifications, administrative communications and information concerning changes to legal agreements. Marketing communications include an unsubscribe option where applicable.
This policy is intended to explain our general privacy practices. Specific services may have additional terms or privacy requirements that apply to the particular service being used.